Our return policy allows returns within 30 days on unused, new, and unopened items.

• A 20% restocking fee applies to all returns.
  
• Customers are responsible for return shipping costs.
  
• Any original payment processor fees may be deducted from the refund.
  
• Damaged or defective deliveries must be reported within 5 business days of receipt.
  

Certain manufacturer-restricted items may not be returnable.

If your order arrives damaged, defective, or missing parts, please notify us within 5 business days of delivery.

We will work with you and the manufacturer to arrange replacement parts, a replacement unit, or another appropriate solution based on the situation.

Our complete Shipping & Return Policy is available at the bottom of our website. It includes full details about return eligibility, restocking fees, shipping costs, backorders, and damage reporting requirements.

Most orders ship free within the continental United States.

However, oversized or overweight items may require freight shipping, which can incur additional charges. Any applicable freight costs will be clearly shown before checkout.

We currently do not ship internationally.

Absolutely! Once your order has shipped, you will receive an email containing your tracking information.

If you do not receive tracking within 5 business days, please contact us at support@voltsandwatts.com or through our Contact Us page.

Before placing an order, please double-check the product’s dimensions, weight, and specifications to ensure it fits your intended space and use case.

Volts and Watts is not responsible for issues arising from incorrect measurements or incompatibility with your space, so we strongly encourage verifying this information prior to purchase.

Review all product specifications carefully—including power requirements, compatibility, and installation needs—before completing your order.

If you have any questions or need clarification, our team is happy to help. You can reach us via email or live chat for personalized support.

Once your order is placed, you will receive an order confirmation email. Your payment method will be charged to begin processing and preparing your shipment.

Most orders delivered within the continental United States typically arrive within 5–15 business days after shipment. Transit times may vary based on the carrier, destination, and product type.

Please note that all delivery timeframes are estimates only and not guaranteed. Carriers may experience delays due to weather, peak seasons, or operational issues that are outside of our control.

When your order arrives, please inspect the package for any visible signs of damage before opening it.

If you notice damage:

1. Take clear photos of the damaged packaging and/or product.
   
2. Report the issue to us at support@voltsandwatts.com within 5 business days of delivery.
   

If the damage is found to be caused by the carrier, the carrier will be responsible for resolving it at no cost to you.

After opening your order, please review all parts and components.

If anything is missing, damaged, or incorrect, email us at support@voltsandwatts.com with:

• Photos of the issue
  
• Your order number
  

We will coordinate with our suppliers to arrange a replacement or resolution as quickly as possible.

Tracking details are sent automatically once your order ships.

If you have not received tracking information within 5 business days, please reach out to confirm we have the correct email address on file.

We are committed to keeping you updated throughout the delivery process.

Yes, we are proud to be authorized dealers for the brands we support. Please see our list of trusted brands in the Brands section in the home page.