FAQs

Welcome to Volts and Watts!
We’re here to make your shopping experience easy, transparent, and reliable. Below you’ll find answers to some of the most common questions about our products, orders, and policies.

About Us

Who We Are

Volts and Watts began with a simple belief — shopping for tools, tech, and home essentials should feel effortless, inspiring, and secure.

We built our company around one promise: shop with peace of mind.

We partner only with reliable, authorized brands and stand behind every product we sell. Our mission is simple: shop with peace of mind.

Learn more about our story on our About Us page.

Authorized Dealer

Are you an authorized dealer for your products?
Yes. Volts and Watts is proud to be an authorized dealer for all the brands we carry.
That means every item you purchase comes with full manufacturer warranties, authentic parts, and guaranteed quality.
You can browse our trusted brands in the Brands section in our home page.

Privacy Policy

How do you handle my personal information?
Your privacy and security are extremely important to us.
We use secure payment systems and encrypted data handling to protect your personal information at all times.

You can view our complete Privacy Policy in the Privacy section of our website for full details.

Before You Buy

What should I consider before making a purchase?
Please review product specifications and dimensions carefully before placing your order to ensure a proper fit for your space or use case.

If you have any questions about product details, our support team is here to help — email us anytime at support@voltsandwatts.com or use our Live Chat.

Shipping & Delivery

Do you charge for shipping?
We offer FREE shipping on all orders within the continental United States.
Currently, we do not offer international shipping.

Can I track my order?
Yes. Once your order ships, you’ll receive an email with a tracking number and link to monitor your shipment’s progress in real time.

When will my order ship?
If your item is in stock, most products ship within 2–5 business days.
Please note that shipping times may vary depending on product availability and carrier conditions.

Backordered units: Most in-stock items ship within 2–5 business days.
Backordered items typically ship within 6–12 business days. If there is any delay beyond that, we will notify you and give you the option to wait or receive a full refund.

Haven’t received your tracking email?
If it’s been more than five business days since you ordered, please contact us at support@voltsandwatts.com.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase.
If you’re not happy for any reason, contact us within 30 days of delivery, and we’ll work with you on a refund, exchange, or replacement.

To start a return, contact us at support@voltsandwatts.com. We will provide the correct return address and instructions based on the item and manufacturer.

Some products may follow manufacturer-specific return policies, which are clearly listed on their individual product pages.

What if my item arrives damaged or defective?
If your product arrives damaged, we’ll take care of it.
Please take clear photos of the packaging and damaged item, then email them to support@voltsandwatts.com along with your order number.
We’ll coordinate with the manufacturer to arrange a replacement or repair.

You can find our full Shipping & Return Policy at the bottom of our website.

After Placing an Order

What happens after I place an order?
Once you complete checkout, you’ll receive an order confirmation email.
Your payment method will be charged to begin order processing and shipment preparation.

Shipping timeframes

  • In-stock items typically ship within 2-5 business days.

  • Some products may take up to 5 business days depending on stock and warehouse location.

  • You’ll receive a tracking number as soon as your order ships.

  • Backordered units: may take longer than 5 days as stated in our Shipping Policy. You will receive a confirmation email to cancel with a full refund or proceed with waiting till your order is shipped.

Inspecting your delivery
When your order arrives, please inspect the packaging before opening it.
If you notice visible damage, take photos and report it within 5 days of delivery so we can resolve it quickly.

Missing parts or wrong item?
If something is missing or incorrect, email us at support@voltsandwatts.com with your order number and photos.
We’ll contact our supplier immediately to send the correct or missing parts.

Need More Help?

We’re always here for you.
Email: support@voltsandwatts.com
Phone: +1 (888) 681-8479
Hours: Every Day 9 AM – 5 PM PST

At Volts and Watts, we believe you deserve to shop with confidence — and peace of mind.