Shipping Policy
Volts and Watts Shipping Partners...
Freight Shipping
Some of our larger or heavier items exceed standard postal carrier limits and are shipped via freight. These shipments are delivered to your curb; the driver is not responsible for moving items indoors.
Freight shipping costs depend on the item’s size, weight, and destination. Fees typically range from $200 up to $1000. The exact freight cost for your order will be clearly displayed on the product page before checkout, so you know the total shipping cost prior to purchase. You will never be charged additional freight fees after checkout without your approval.
We recommend arranging assistance to move or unpack freight items, as the driver cannot assist with placement inside your home or business.
Lead Times
Orders placed Monday through Friday are promptly processed. Orders received on weekends (Saturday or Sunday) are typically processed on the subsequent business day, generally Mondays.
Items in stock usually ship within 2-5 business days following processing. However, products on backorder which state "backordered" on product page, typically ship within 6–12 business days. If there is any delay beyond that, we will notify you and give you the option to wait or receive a full refund.
Order Confirmation
Upon placing your order, an order confirmation email will be promptly sent to you. This email signifies that your order has been received in our system, and we have pre-authorized your credit card for the purchase. Simultaneously, we reach out to our suppliers to confirm the item's availability for immediate shipment. If, for any reason, your item is on backorder or unavailable, we will cancel the pre-authorization and contact you via email. However, if your selected item(s) are readily available for immediate shipment (within 5 business days), we will proceed to process the charges and submit the order for shipment.
Order Shipment
All shipping times displayed on product pages or in emails are estimates and are not guaranteed. For in-stock items, once we process the charges to your credit card, your order will typically ship within five business days from the date of your order. You can expect tracking information to be sent to the email address you provided during checkout within 24 hours of your order leaving the warehouse. If, for any reason, you do not receive tracking information within six business days, please feel free to follow up with us at support@voltsandwatts.com.
No Shipping Outside the USA
Please note that we do not offer shipping outside the United States.
Changing Address
In the event that an order has already been processed or shipped and you wish to modify the address, we will make every effort to accommodate this change. However, please anticipate delays for any address alterations. Should any additional charges arise from these address adjustments as required by our freight partners, the customer is liable for these costs, without exceptions.
Estimated Shipping Times
Items in stock usually ship within 2-5 business days following processing. While we promptly notify our vendors of new orders to expedite shipping, if a shipment will be delayed beyond the estimated timeframe, we will notify you. You may choose to wait or cancel for a full refund before the item ships. We encourage customers to contact us to resolve any issues before filing a dispute with their card issuer.
Backordered items typically ship within 6–12 business days. If there is any delay beyond that, we will notify you and give you the option to wait or receive a full refund.
How To Prepare For Delivery
Upon the arrival of your item(s), it's imperative to examine the packaging. If any damage is observed, it is crucial to note it when signing for delivery. Failure to note damages during delivery and signing may limit our ability to assist in replacing the damaged item.
In the instance of damaged items, please send photos of the damage, the box, SKU, and a brief description to support@voltsandwatts.com within 5 days of arrival. Any visible signs of external damage, such as punctures, must be reported within the same time frame. Failure to report damage within this period may not be eligible for return.
Damaged Items
It is your responsibility to inspect delivered products for any damage or defects and notify us via email within 5 days of receiving the delivery. Failure to report damage within this timeframe will result in the rejection of refunds, free replacement parts, discounts, or exchanges, without exceptions.
If damage is reported within the specified timeframe, we will provide options such as free replacement parts, discounts to retain the item as is, or the possibility of a refund or replacement.
Please report any damage via email to support@voltsandwatts.com. We offer options for resolution, including free replacement parts, discounts for retaining the item as is, or the potential for a refund or replacement. We are solely an online dealer and cannot conduct or arrange repairs for damaged items. To be eligible for replacement parts, discounts, or refunds/full replacements, refrain from using the items. Upon choosing to keep the item for a discount or replacement parts, you have a 3-business-day window to accept or decline the offer, during which the items should remain unused. Ensure the packaging, box, and items are retained, as they might need inspection by the freight carrier.
In the case of delayed reporting exceeding 5 business days from the delivery date, we are unable to offer refunds, free replacement parts, discounts, or exchanges under any circumstances. After this period, we are beyond the timeframe to file claims with the freight carrier or manufacturer.
Missing Items
If any items are missing upon delivery, it is imperative to report it to us within 5 business days of receiving your order by contacting our customer service team at support@voltsandwatts.com. Mark the delivery receipt as "missing" and notify the truck driver of the shortage before signing the receipt.
Allow a brief grace period for the carrier to locate the missing items. Should they remain untraceable, we will dispatch a replacement at no cost. However, claims for missing items reported beyond 5 business days from delivery will be rejected. We are not liable for any costs associated with project delays due to missing items; therefore, scheduling contractors should be avoided until items are received and thoroughly inspected.
Stolen Packages For Postal Deliveries (FedEx or UPS)
Please note that we are not accountable for stolen packages. If your shipment is marked as "delivered" by the postal carrier, you must file a claim with the carrier.
Shipping Options
Standard Shipping
We’re proud to offer free standard shipping on most orders within the continental United States.
Orders typically arrive within 5–15 business days after processing. Delivery times may vary depending on the product and shipping destination.
Oversized & Overweight Items
Some oversized or overweight items may require additional shipping charges due to their dimensions or special handling requirements.
Please check product page to confirm any applicable shipping fees.
We always strive to provide the most accurate shipping information possible and ensure a smooth, transparent delivery experience for every order.
