Jackery Explorer 5000 Plus | Whole-Home Backup Power

We are dedicated to your satisfaction. If you are not completely satisfied with your order, please reach out to us immediately. We will work with you to arrange an exchange, replacement, or refund within 30 days of your purchase. For brand-specific return policies, please check the Product Page.

If your order arrives damaged, we will do everything we can to assist. We may arrange for replacement parts or redelivery as necessary.

You can find our complete Shipping & Return Policy at the bottom of our website, which provides in-depth information on our return procedures and policies.

Free shipping is included on most orders within the continental United States. Some oversized items like vehicle lifts or large cabinet systems may incur additional freight charges.

Absolutely! Once your order is placed, our carriers will provide us with tracking information as soon as your items are shipped. You will receive an email notification containing your order's tracking details.

Before placing an order, it's crucial to ensure that the dimensions and size of the item you're interested in are compatible with the available space in your home or garage. Volts and Watts cannot be held responsible if the dimensions do not align with your space.

It's also advisable to carefully review the specifications of the items you intend to purchase. If you have any questions or need further assistance, please do not hesitate to reach out to us via email or live chat. We're here to assist you in making informed decisions.

Once your order is placed, you will receive a confirmation email. We will charge your payment method to initiate order processing and preparation for shipment.

Shipping times vary depending on the item ordered. Some items may be available in stock and ship within 24 hours, while others may take up to approximately five business days. You will receive a tracking number within 24 hours of shipment.

Upon receiving your order, please inspect the packaging for any signs of damage. If you notice any damage, be sure to take pictures of the damaged packages before opening them and report the issue to us within five days of delivery. If the damage is attributed to the carrier, they will be responsible for resolving it at no cost to you.

Always check the contents of your delivery upon receipt. If you find that the delivery is damaged or missing parts, please send us pictures of the damage, along with your order number, to support@voltsandwatts.com. We will then contact our suppliers to facilitate the replacement of damaged items.

If you do not receive a tracking number within a few days of placing your order, please contact us to ensure that we have the correct email address on file. We are committed to keeping you updated on shipping information.

Yes, we are proud to be authorized dealers for the brands we support. Please see our list of trusted brands in the Brands section in the main menu.